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Privacy policy

Privacy policy

1. Introduction

This Privacy Policy describes how the personal data of users who access and use the website are processed www.rezetmilano.es (hereinafter, the “Site”), in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and current Spanish legislation on personal data protection.

Data controller: REZET MILANO SPAIN SL Registered office: Travesía de Téllez, 4 – Entreplanta Derecha, 28007 Madrid (España) CIF: B22564355 Contact email address: info@rezetmilano.com Email address for privacy matters: privacy@rezetmilano.com

2. Types of personal data processed

REZET MILANO SPAIN SL may collect and process the following categories of personal data:

a) Browsing data

Information automatically collected by the Site’s IT systems, such as IP addresses, access logs, device type, operating system and browser. These data are used for security, maintenance and the proper functioning of the Site.

b) Data voluntarily provided by the user

Identification and contact details (first name, surname, email, telephone), shipping and billing details, and payment details provided when registering, making a purchase or contacting customer service.

c) Site usage data

Information relating to the use of the Site and the services offered, including aggregated information on browsing behaviour. Where applicable, certain data may be processed only with the user’s prior consent.

d) Data collected through cookies

The Site uses first-party and third-party cookies. For further information, please consult the Cookie Policy.

3. Purposes of processing and legal basis

Personal data are processed for the following purposes:

  • Ensuring browsing and security on the Site Legal basis: legitimate interest (Art. 6.1.f GDPR).
  • Managing the user account and purchase orders Legal basis: performance of a contract (Art. 6.1.b GDPR).
  • Compliance with legal, tax and accounting obligations Legal basis: legal obligation (Art. 6.1.c GDPR).
  • Handling information requests and customer service Legal basis: performance of a contract or taking pre-contractual steps (Art. 6.1.b GDPR).
  • Sending marketing communications and newsletters Legal basis: user consent (Art. 6.1.a GDPR).
  • Profiling for marketing purposes and personalised offers Legal basis: user consent (Art. 6.1.a GDPR).
  • Sending marketing communications about products similar to those purchased Legal basis: legitimate interest under Article 21.2 of the LSSI-CE (soft opt-in), unless the user objects.

4. Processing methods and security measures

Personal data are processed electronically and, where applicable, in physical form, with appropriate technical and organisational measures to ensure the security, confidentiality and integrity of the data and prevent unauthorised access, loss or misuse.

5. Data retention period

Personal data will be retained for the following periods:

  • Browsing data: up to 12 months.
  • Data relating to purchases and billing: up to 6 years, in accordance with Spanish tax legislation.
  • Data processed for marketing purposes: until the user withdraws consent and, in any event, for a maximum of 24 months.
  • Profiling data: a maximum of 12 months.
  • Data necessary for defending legal claims: for the applicable statutory limitation periods.

6. Disclosure and transfer of data

Personal data may be disclosed to:

  • Technology and hosting service providers.
  • Payment platforms and financial institutions.
  • Transport and logistics companies for order delivery.
  • Tax, legal and accounting advisers.
  • Public authorities where there is a legal obligation.

As a general rule, data will not be transferred outside the European Economic Area (EEA). In the event of international transfers, appropriate safeguards will be adopted in accordance with the GDPR.

7. User rights

The user may exercise the following rights at any time:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent at any time

Requests may be sent to privacy@rezetmilano.com.

The user also has the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if they consider that the processing of their data does not comply with current legislation.

8. Cookie Policy

For detailed information on the use of cookies, the user may consult the Cookie Policy available on the Site.

9. Changes to this Privacy Policy

REZET MILANO SPAIN SL reserves the right to amend this Privacy Policy at any time. The updated version will always be available on the Site.

Last updated: 09.09.2025