SHIPPING POLICY

1. Shipping areas

REZET MILANO SPAIN SL currently ships to the following areas:

• Mainland Spain
• Balearic Islands

At present, we do not ship to the Canary Islands, Ceuta or Melilla, due to the high logistics costs and customs complexity associated with these destinations.

2. Delivery times

Estimated delivery times are as follows:

• Mainland Spain: between 1 and 3 working days
• Balearic Islands: between 4 and 6 working days

These times are indicative and may be affected by circumstances beyond REZET MILANO SPAIN SL’s control, such as periods of high demand, public holidays or logistics issues.

3. Shipping costs

Shipping costs are calculated according to the order’s destination and will be clearly displayed before the purchase is completed.

Indicative rates:

• Mainland Spain: from €3 to €6
• Balearic Islands: from €6

🚚 Free shipping

Shipping will be free for orders with a value of €60 or more, applicable to both mainland Spain and the Balearic Islands.

The final shipping amount will always be displayed during the purchase process, before the order is confirmed.

4. Order preparation and dispatch

• Orders are prepared within approximately 24–48 working hours of payment confirmation.
• Orders placed at weekends or on public holidays will be processed on the next working day.
• Once the order has been dispatched, the customer will receive an email with tracking information.

5. Order delivery

Deliveries are made on working days, Monday to Friday.

Upon receiving the order, the customer must check the condition of the parcel. If visible damage to the packaging is found, they must report it to the carrier and contact our customer service as soon as possible.

6. Delivery issues

REZET MILANO SPAIN SL is not responsible for delays resulting from:

• Incorrect or incomplete delivery details provided by the customer.
• The recipient’s absence at the time of delivery.
• Logistics issues beyond the company’s control.

If an order cannot be delivered for reasons attributable to the customer, REZET MILANO SPAIN SL reserves the right to cancel the order and refund the amount, deducting shipping and handling costs.

7. International shipping

This website is currently intended exclusively for orders delivered in Spain. For international shipping, the user must consult the conditions available on the brand’s other domains or official channels.

8. Contact

For any questions about shipping or delivery, you can contact our customer service at: 📩 info@rezetmilano.com